Refund & Return Policy — Steel & Lace Style
At Steel & Lace, we stand behind every piece we send out. We’re a little rock, a little refined, and we believe your shopping experience should feel the same — bold, smooth, and stress‑free.
Returns
We accept returns within 14 days of delivery. Items must come back unworn, unwashed, and in original condition — no smoke, no stains, no “I wore it once” energy. Keep all tags and packaging intact.
Non‑Returnable Items
Some things are final — just like a good guitar solo. We cannot accept returns on:
Clearance or final‑sale items
Custom or personalized pieces
Earrings, beauty items, or intimates
Digital products
Refunds
Once your item makes it back to us and passes inspection, we’ll issue a refund to your original payment method. Processing usually takes 3–5 business days, depending on your bank. Shipping costs are non‑refundable.
Exchanges
Need a different size or color? No problem. Exchanges are available within 14 days once the original item is returned.
Damaged or Incorrect Orders
If something arrives damaged or not what you ordered, reach out within 48 hours with photos. We’ll make it right — fast, clean, and at no cost to you.
Return Shipping
Customers cover return shipping unless the item arrived damaged or incorrect. We recommend a trackable method so your return doesn’t go missing like a backstage pass.
Start a Return
Email us at [your email] with your order number and what you’d like to return. We’ll guide you through the quick steps.
If you want, I can match this tone across your About page, Shipping Policy, or Home page intro so your whole site hits that Steel‑and‑Lace signature vibe.
